Behavioural Economics Increasing Attendance at Group Information Sessions (GIS)

This paper reports on a trial study conducted by the Department of Social Protection in collaboration with the Department of Public Expenditure & Reform to test the application of behavioural insights on “Did Not Attend” rates. Specifically, the study analysed the scope for improving attendance rate at GIS by altering the design of the appointment letters issued by Department of Social Protection to jobseekers using design elements based on behavioural economic insights.

The paper is available here.

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