Revenue’s fourth survey of Small and Medium sized Enterprises (“SMEs”) was conducted in September and October 2017. The objective of the survey is to help Revenue improve the quality of the service provided to support timely voluntary compliance.
Over 10,000 SMEs were invited to participate and for the first time, the survey was conducted entirely electronically, presenting an opportunity to trial behavioural insights to improve response rates. Over 2,000 respondents completed the survey, a response rate of 20 per cent, providing a robust basis for reporting and extrapolating results.
The full paper can be viewed here