Our Public Service 2020 (OPS2020) is the current framework for Public Service reform. For more information visit here. It has a strengthened focus on evaluating the effectiveness of reform actions in bringing about tangible change and outcomes for citizens. Indicators that are quantifiable and outcome-based help to show whether progress is being made towards achieving the goals set out in the reform programme.
This report was prepared by the Department’s Reform Division, in cooperation with stakeholders, to support the Government’s public service reform agenda. A Working Group included senior statisticians and officials from across the public service, who were able to provide guidance and advice on the types of indicators chosen for the Selected Indicators & Trends Report.
The full report is available here